Fixed Price Servicing Using Genuine Mercedes Parts
Protect Your Manufacturer's Warranty
Up To 60% Cheaper Than Main Dealer Prices
Qualified Mercedes Diagnostic Technicians
At DDR Surrey, we are proud to be your local Mercedes-Benz air conditioning recharge, repair and servicing specialist, based conveniently in Ashtead, near Epsom.
Has your air conditioning stopped working or seems to be faulty? Or is it due for a service to improve the overall performance? Almost all Mercedes vehicles come fitted with air conditioning and climate control systems as standard and these air conditioning systems not only require regular maintenance in order to continue working efficiently and effectively but are also subject to faults from time to time.
At DDR Surrey, we recommend that the air conditioning system in your Mercedes is serviced regularly in order to replenish any liquids used by the air conditioning system and to ensure that all components are in perfect working order.
We also have all of the equipment, training and experience to make the correct repair and get things flowing again in no time. We can repair or recharge your AC and we also offer an antibacterial clean which eradicates bacteria and leaves your Mercedes vehicle smelling fresh and clean.
Common problems that may occur with Mercedes AC systems include:
- No air coming out of the vents
- The air conditioning system isn't cold enough
- The air conditioning system smells funny
- The air conditioning system is making unusual noises
- Excessive misting of windows
- Puddles of water in or around the vehicle
- If you have a problem with your Mercedes air conditioning system, climate control or heating system, we can arrange a full performance test and system diagnosis.
Is your vehicle under a manufacturer's warranty? Don't worry! All of your rights are preserved. We use original Mercedes-Benz parts and follow their service schedules, so we have you covered all the way.
How To Find Us
13 Craddocks Parade, Ashtead KT21 1QL
We are located directly at the end of Barnett Wood Lane, off the mini roundabout at the beginning of Craddocks Parade of shops.
We are a 5-minute drive from Epsom town centre, Surrey, and Jct 9 of the M25 in the other direction.
Mercedes Air Conditioning Repair FAQS
What is an air-con recharge?
An air-con recharge is a simple process that involves removing the old refrigerant gas and replacing it as per Mercedes-Benz recommendation.
Why do I need to have my Mercedes air-con serviced?
Air-con units need recharging and without regular servicing, your air-con will eventually fail and need to be repaired.
How often should I get my Mercedes air-con recharged?
We recommend a recharge of your air conditioning unit every 1-2 years to keep the system running efficiently.
My Mercedes Air-Con isn’t working, what should I do?
If your Mercedes air-con isn’t working, it could be faulty or in need of re-charging. We can run diagnostics and repair the problem quickly to get you back to feeling cool.
How do I reset my Mercedes air con system?
Resetting your system – or recharging – is the process of removing old refrigerant and refilling it. We can do this for you safely to get you back to efficient air con.
Why is my Mercedes aircon not cold?
If your air con isn’t coming through cold, it could need recharging. We can do this for you as part of air con servicing, or run full diagnostics if there is another issue at fault.
Do you service leased or financed Mercedes vehicles?
If you have a leased Mercedes vehicle or a Mercedes on finance that you plan to return at the end of your contract, you need to keep on top of service schedules. Failure to meet the suggested service schedule could see you facing fines and penalties at the end of your agreement, so it's vital to maintain the correct schedule. We offer full servicing to all Mercedes vehicles including leased or financed vehicles, helping you to keep on top of your service schedule and avoid any hefty fines or payouts when your contract ends.
Repairing Your Electric & Hybrid Mercedes
We repair the entire Mercedes-Benz electric and hybrid range.
Guaranteed Protection on your Manufacturer's Warranty
Is your vehicle under manufacturer's warranty? Don't worry all of your rights are preserved, we use original Mercedes-Benz parts and follow their service schedules, so we have you covered all the way.
We cover all aspects of aftersales for your vehicle from routine car servicing to fault diagnosis, electrical and mechanical repairs.
2nd Service on the 2018 E220cdi. A problem did arise as they sometimes do, however its the Customer Service you receive to rectify these upsets which counts. The guy I dealt with went out of his way with his own time and effort to resolve it, and in doing so has secured a long-term relationship with me in future business.
Took my ml 420 with oil leak, great blokes took time to talk over the problem and was in contact every step of the way when the work was being done . Great service great team and great blokes would recommend ddr to everyone with a merc .
Thank you again lads .
Our regular mechanic couldn't resolve the problem we had with our automatic gearbox on our Mercedes. If you get any messages on your dashboard use this garage they will resolve the problem. Very impressed with the level and care of service, would recommend without a doubt. Excellent!
A massive thank you to the person I dealt with and his mechanic who took the time to road test my car to check out the auto box that I had concerns with. They totally put my mind at rest with their experience and advice and as usual, I went home happy with peace of mind.
I had problems with the gearbox on my car dropping out of gear and going into park. Went on line to look for a suitable place to take it to and came across DDR’s website. Read the reviews which were very positive and drove to there site in Ashtead. After discussing the problem with them and a test drive being carried out it was arranged for me to bring the car in. Left the car and later in the day received a call to say that they were unable to duplicate the problem and suggested that I drive it more and see if the problem reoccurs. On collecting the car I asked how much I owed and the reply was”nothing as we did not fix anything”. I know of other garages that charge £60:00 to plug in the test box. Also, I was virtually leaving them a blank cheque as they could have come back and say, “Oh you need a new transmission”.
I will definitely go back to them and recommend them to anyone I know that needs good honest service. Thanks guys.
Having experienced abysmal service from a Mercedes main dealer in Surrey, I was very cautious and concerned where I’d take my E250 to next. DDR Surrey was recommended to me by a friend and I have to say that every aspect of the service I received was exemplary.
They listen to the problem I reported and managed to book the car in without too much delay. The fault was identified and subsequently reported to me with the price of repair which included parts and labour. The job incurred more time than originally expected but the price remained the same.
The politeness and professionalism from the DDR team is something that other works shops should strive towards. I will definitely be using DDR Surrey in future. Highly recommended!!
Having purchased a 2003 Convertible CLK from a trader as a present for my mother's 70th birthday I wanted a Mercedes specialist, DDR, to check it over for full peace of mind.
Initially, I was going to have the car fully serviced as I thought it had a slight misfire. Instead, on speaking with the team at DDR, they recommended that they do a full check/diagnosis and then discuss elements that actually needed doing.
It turned out that it was actually a replacement gearbox mount that needed replacing and that removed the occasional engine vibration. Of course they picked up on a few other elements which I am sure other garages would have missed.
All in all an excellent service with everything explained to me in detail - very transparent and at a reasonable price. MB main dealers could learn something from the team at DDR.
Needless to say, the car was perfect when I got back and my mother was delighted. She has already pledged to have it serviced with DDR given my feedback about them.
Thank you to the team.
Delighted to find Daniel. Have driven Mercs for 30 years and this was the best service ever.Everything explained beforehand and the car collected and returned looking immaculate and it did not break the bank.Already recommending to friends
We offer a professional and comprehensive service to all Mercedes vehicles. Our Mercedes trained technicians have years of experience working on Mercedes car servicing and are able to diagnose any faults. We use our expertise to ensure maintaining your vehicle is of the highest standard and of the most convenience.
Having to arrange serving and bespoke repairs on my E320, I was introduced to DDR by a fellow engineer,followed by two personal recommendations of the first class service and attention to detail,
Indeed the recommendation and praise by others is well deserved followed by my own for works completed to a 1st class standard,reporting on repairs, maintenance,serving in a clear understandable manner.
To say I am very very happy with service is an understatement.