Fixed Price Servicing Using Genuine Mercedes Parts
Protect Your Manufacturer's Warranty
Up To 60% Cheaper Than Main Dealer Prices
Qualified Mercedes Diagnostic Technicians
Based in Epsom, DDR Surrey is your local Mercedes-Benz cabriolet repairs, servicing and diagnostics specialist.
Mercedes cabriolets can sometimes develop faults within the convertible roof systems. If your Mercedes soft top or hard top roof has any mechanical issues, we can arrange a diagnosis of the fault and provide you with a competitive cost for the repair work to be undertaken.
Common problems that may occur with Mercedes convertible roof systems are:
- Roof system jams
- Hydraulic faults
- Roof motor failure and faults
- Water leaking through convertible roof
- Noisy roof when opening/closing
- Slow roof operation
- Roof warning light
- Roof failure sound
- Convertible roof doesn't close fully
If your Mercedes Cabriolet is experiencing any of these issues, your vehicle could be in need of repair. Our mechanics run full diagnostics to get to the cause of the problem, and then provide comprehensive repairs using warranty-approved parts. For Mercedes Benz Cabriolet repairs in Surrey that you can rely on, we are on hand to help.
We specialise in repairs for both Mercedes soft-top and hard-top convertible roof systems and we are able to check and test cabriolet roof systems thoroughly in order to make an accurate diagnosis of any faults.
How To Find Us
13 Craddocks Parade, Ashtead KT21 1QL
We are located directly at the end of Barnett Wood Lane, off the mini roundabout at the beginning of Craddocks Parade of shops.
We are a 5-minute drive from Epsom town centre, Surrey, and Jct 9 of the M25 in the other direction.
Cabriolet Repair FAQS
Can I use a repair kit on my Cabriolet roof?
Due to the nature of a cabriolet roof, using a repair kit is often not as straightforward as it seems. For long-lasting, reliable repairs, you should book your vehicle in with a qualified technician in order to ensure it's structural integrity and safety moving forward.
Why wont my cabriolet roof go down/up?
If your electronic cabriolet roof won't lower or come back up, this could be due to an electrical fault. Our technicians can provide thorough diagnostics to get to the heart of the problem, and repair the roof accordingly.
My cabriolet roof is leaking - what should I do?
If you are experiencing leaks from your roof, you should have the issue seen by a specialist. Leaks are not only unpleasant to drive with, but can cause damage to the interior of your vehicle, so should be repaired as soon as possible.
How much are Mercedes Cabriolet Repairs?
The cost of your Mercedes Cabriolet repairs will differ from case to case. Some repairs may be simpler than others or require additional parts compared to another repair. We run full diagnostics before starting any repairs and can provide you with a quote prior to starting the work, so you know exactly how much you'll need to pay.
Can a torn Mercedes cabriolet roof be repaired?
If the fabric of your Mercedes Cabriolet roof has been torn, the possibility of repair depends on the severity of the damage. Small rips can often be repaired but the repair will often be visible, while larger rips will usually require full replacement to adequately resolve the problem. We can discuss this with you when you book your vehicle in with us.
How long will my cabriolet repairs take?
The time it will take to repair your Mercedes Cabriolet roof will ultimately depend on the problem. Mechanical issues may take longer than tears or leaks, for example. We will run full diagnostics and provide you with an estimated time so you can have a clearer idea of what to expect.
Do you service leased or financed Mercedes vehicles?
If you have a leased Mercedes vehicle or a Mercedes on finance that you plan to return at the end of your contract, you need to keep on top of service schedules. Failure to meet the suggested service schedule could see you facing fines and penalties at the end of your agreement, so it's vital to maintain the correct schedule. We offer full servicing to all Mercedes vehicles including leased or financed vehicles, helping you to keep on top of your service schedule and avoid any hefty fines or payouts when your contract ends.
Repairing Your Electric & Hybrid Mercedes
We repair the entire Mercedes-Benz electric and hybrid range.
Guaranteed Protection on your Manufacturer's Warranty
Is your vehicle under manufacturer's warranty? Don't worry all of your rights are preserved, we use original Mercedes-Benz parts and follow their service schedules, so we have you covered all the way.
We cover all aspects of aftersales for your vehicle from routine car servicing to fault diagnosis, electrical and mechanical repairs.
2nd Service on the 2018 E220cdi. A problem did arise as they sometimes do, however its the Customer Service you receive to rectify these upsets which counts. The guy I dealt with went out of his way with his own time and effort to resolve it, and in doing so has secured a long-term relationship with me in future business.
Took my ml 420 with oil leak, great blokes took time to talk over the problem and was in contact every step of the way when the work was being done . Great service great team and great blokes would recommend ddr to everyone with a merc .
Thank you again lads .
Our regular mechanic couldn't resolve the problem we had with our automatic gearbox on our Mercedes. If you get any messages on your dashboard use this garage they will resolve the problem. Very impressed with the level and care of service, would recommend without a doubt. Excellent!
A massive thank you to the person I dealt with and his mechanic who took the time to road test my car to check out the auto box that I had concerns with. They totally put my mind at rest with their experience and advice and as usual, I went home happy with peace of mind.
I had problems with the gearbox on my car dropping out of gear and going into park. Went on line to look for a suitable place to take it to and came across DDR’s website. Read the reviews which were very positive and drove to there site in Ashtead. After discussing the problem with them and a test drive being carried out it was arranged for me to bring the car in. Left the car and later in the day received a call to say that they were unable to duplicate the problem and suggested that I drive it more and see if the problem reoccurs. On collecting the car I asked how much I owed and the reply was”nothing as we did not fix anything”. I know of other garages that charge £60:00 to plug in the test box. Also, I was virtually leaving them a blank cheque as they could have come back and say, “Oh you need a new transmission”.
I will definitely go back to them and recommend them to anyone I know that needs good honest service. Thanks guys.
Having experienced abysmal service from a Mercedes main dealer in Surrey, I was very cautious and concerned where I’d take my E250 to next. DDR Surrey was recommended to me by a friend and I have to say that every aspect of the service I received was exemplary.
They listen to the problem I reported and managed to book the car in without too much delay. The fault was identified and subsequently reported to me with the price of repair which included parts and labour. The job incurred more time than originally expected but the price remained the same.
The politeness and professionalism from the DDR team is something that other works shops should strive towards. I will definitely be using DDR Surrey in future. Highly recommended!!
Having purchased a 2003 Convertible CLK from a trader as a present for my mother's 70th birthday I wanted a Mercedes specialist, DDR, to check it over for full peace of mind.
Initially, I was going to have the car fully serviced as I thought it had a slight misfire. Instead, on speaking with the team at DDR, they recommended that they do a full check/diagnosis and then discuss elements that actually needed doing.
It turned out that it was actually a replacement gearbox mount that needed replacing and that removed the occasional engine vibration. Of course they picked up on a few other elements which I am sure other garages would have missed.
All in all an excellent service with everything explained to me in detail - very transparent and at a reasonable price. MB main dealers could learn something from the team at DDR.
Needless to say, the car was perfect when I got back and my mother was delighted. She has already pledged to have it serviced with DDR given my feedback about them.
Thank you to the team.
Delighted to find Daniel. Have driven Mercs for 30 years and this was the best service ever.Everything explained beforehand and the car collected and returned looking immaculate and it did not break the bank.Already recommending to friends
We offer a professional and comprehensive service to all Mercedes vehicles. Our Mercedes trained technicians have years of experience working on Mercedes car servicing and are able to diagnose any faults. We use our expertise to ensure maintaining your vehicle is of the highest standard and of the most convenience.
Having to arrange serving and bespoke repairs on my E320, I was introduced to DDR by a fellow engineer,followed by two personal recommendations of the first class service and attention to detail,
Indeed the recommendation and praise by others is well deserved followed by my own for works completed to a 1st class standard,reporting on repairs, maintenance,serving in a clear understandable manner.
To say I am very very happy with service is an understatement.